How can we help?
Most questions are answered below. For anything else, email us and a human will reply, usually within a day.
Contact
contact@moviepalapp.comInclude the email on your MoviePal account so we can find it quickly. Content reports are handled within 24 hours.
Subscription & billing
Manage, cancel, or restore your subscription through Apple.
Open Apple subscriptionsRefunds
Apple handles refunds for every App Store purchase.
Request a refund from AppleDelete your account
Settings → Delete Account inside the app removes everything permanently.
What gets deletedReport a user or content
Use Report on any profile, message, or tier list. We respond within 24 hours.
Our moderation policy
Common questions
How do I cancel or manage my subscription?
Subscriptions are billed through Apple. On your iPhone open Settings, tap your name, then Subscriptions, then MoviePal. Or open MoviePal, go to Settings, and tap Subscription. Cancelling stops the next renewal; you keep access until the end of the current period.
How do I get a refund?
Apple handles all refunds for App Store purchases. Visit reportaproblem.apple.com, sign in with your Apple Account, and choose the MoviePal charge. Apple usually responds within 48 hours.
How do I delete my account and data?
Open MoviePal, go to Settings, tap Delete Account, and confirm. Your profile, tier lists, watchlist, messages, and friend connections are permanently removed. You can also email contact@moviepalapp.com from the address on your account and we'll take care of it within 30 days.
How do I report a user or inappropriate content?
Tap the menu on any profile, message, or tier list and choose Report. Reports are reviewed within 24 hours. Blocking a user hides you from each other immediately.
My Letterboxd import didn't match a title. What now?
The importer matches on title and year. A few titles, especially very recent releases or unusual years, may need a manual match. Tap the unmatched row to search and pick the right one, or skip it and add it later from Search.
Notifications aren't arriving.
Check that iOS Settings → Notifications → MoviePal is allowed, then in MoviePal → Settings → Notifications make sure messages are on. Individual conversations can be muted from the menu inside the chat.
I signed in but my tier list is empty.
You've most likely signed in with a different method (Apple vs. Google) than the one you used before. Sign out and sign back in with the original method. If you're still stuck, email us and we'll reconnect your account.